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  1. Free Shipping* on your first order with code: HIBODYACCEL →

Shipment & Delivery

Where can I check shipping availability and costs?

Enter your delivery address at checkout to see the shipping options and charges available for your order. Availability and rates can vary by destination and product. For help before ordering, contact service@bodyaccel.com.

How does HIBODYACCEL free shipping work?

Enter HIBODYACCEL at checkout for free shipping on eligible shipping rates. The shipping-rate limit is US$9. The code is available once per customer, with no minimum order requirement, in all supported destinations. For subscriptions, it applies to one billing cycle only. It cannot be combined with another shipping discount. Eligibility and the final discount are shown at checkout.

How long will delivery take?

Delivery times depend on the destination, product availability, processing and carrier service. Check any estimate shown at checkout. Estimates are not guaranteed arrival dates; customs processing, holidays and busy periods may cause delays.

How can I track my order?

Use the tracking information in your shipping notification. If you cannot find it, email service@bodyaccel.com with your order number.

Will all items arrive together?

Refer to the shipment details and tracking information for your order. If you are unsure whether an item is in a separate shipment, contact us with your order number.

Can I change my delivery address?

Contact us as soon as possible if your delivery address needs correcting. Once an order has shipped, we cannot change the delivery address.

What if an item is incorrect, damaged or missing?

Email service@bodyaccel.com with your order number and clear photos of the shipping label, product packaging and items received so we can investigate.

Who pays customs duties and import taxes?

For all destinations, the buyer is responsible for applicable customs duties, import taxes and related customs charges, except amounts already collected at checkout. Shipping charges do not include these amounts unless they are explicitly included in your checkout total.

If the same charges are requested again after being collected at checkout, send us your order number and the payment notice before paying. See our Shipping Policy for details.

How do I request a return?

Request a return within 30 days after receiving your item. Before sending anything back, email service@bodyaccel.com for return instructions and the return address. Eligibility and exceptions are explained in our Refund Policy.