Shipment & Delivery
Q: Is shipping free for all products?
A: The required shipping information is displayed on the add-on checkout page. Please note: Additional shipping fees may apply to remote locations.
Q: Which countries do you ship to?
A: We support ship to a wide range of locations, including the United States, Canada, Europe, Australia, Japan, South Korea, and more.
Q: How can I track the status of my package?
A: You can easily track your order using the tracking number provided in the order confirmation email or shipping notification from BodyAccel.
Track your order through all logistics channels: [Track Here].
Q: How long will delivery take?
A: Once we process your order (typically within 1 business day), shipping takes approximately 3-5 business days. Please note: Delivery times may be slightly longer during peak holiday seasons.
Q: How will my product be shipped?
A: We use express delivery services to ensure your order arrives quickly and securely.Q: If I order multiple items, will they be shipped together?
A: All items purchased on the same day will be shipped together. Orders placed on different dates may be shipped separately.
Q: Can I change my delivery address after the product has been shipped?
A: Once the shipment is on its way, we are unable to modify the delivery address.
Q: What should I do if I receive an incorrect product?
A: If the product you receive differs from your order, please contact us immediately. Provide your order ID, along with clear photos of the shipping label, SKU model number on the product box, and the product itself. Send these details to service@bodyaccel.com, and we’ll resolve the issue as quickly as possible.Q: I did not receive all the items in my order. What should I do?
A: If any items are missing, please send us an email with your order ID and photos of the shipping label, the SKU label on the box, and all items you received. Send the photos to service@bodyaccel.com, and we’ll confirm which items are missing. After your confirmation, we’ll promptly send the missing items or issue a refund for the outstanding items.
